Damasko DA36 Repair (2019)

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====== Damasko DA36 Repair (2019) ======
Created Monday 18 November 2019


===== 15/11/19 =====

Sent an email asking for advice on having the watch repaired on 15/11/19 :

Good morning,

I bought a DA36 in October 2016, direct from Damasko and I have been
very pleased with it and it has been very reliable, keeping good time
over the last 3 years.

The serial number is DA36.1981


Recently I have noticed that it randomly loses a up to one minute in a
single day, when most of the time it keeps to within ± 2 seconds per
day.

On these occasions I have observed the watch using a Timegrapher
machine, and I see that the displayed rate can be as low as -240 s/d
and the displayed amplitude can be as low as 126 degrees. These periods
of poor performance occur randomly and do not appear to be related to
any physical activity etc. Often the watch returns to normal behaviour
after a few hours. I now feel that I cannot rely on the watch to be
reliable in normal use.

Can I arrange for the watch to be repaired or serviced to return it to
it's previous excellent and reliable performance?

Since I bought the watch direct from Damasko I am happy to return it to
yourselves for the repair.

Please advise me on how to proceed.

Best wishes,

John Pumford-Green


===== 18/11/19 =====


**Nadja Damasko replied to my email:**


__Dear Mr Pumford-Green__

__Thank you for your enquiry and your interest in returning the watch to us.__
__Please return the watch to:__

__Damasko GmbH__
__c/o Repair Department__
__Unterheising 17c__
__93092 Barbing__
__Germany__

__Please send us BEFORE you return the watch, the following documents/information:__

__-your serial number__
__-your copy of invoice and warranty card__
__-your exactly delivery and invoice address__
__-your phone number__

__Moreover, please inform us when your returned the watch.__
__After we received it, we will inform you and later, we come back to you with an exactly cost estimate.__
__If you have any further questions, please let me know it.__


__Please note: If your watch is not under warranty and/or you decide not to carry out the repair, we have to charge you €25.21 net for the expenses incurred.__
__Bitte beachten Sie: Falls Ihre Uhr nicht unter Gewährleistung fällt und / oder Sie die Reparatur nicht durchführen lassen sollten, behalten wir uns vor, für den entstandenen Aufwand €25.21 netto zu berechnen.__
 
__Mit freundlichen Grüßen / Best regards__
 
__Nadja Zacherl__

__(geb. Damasko / née Damasko)__



  I sent back by email scans of the invoice and "Watch Passport" front page, as well as the other information she requested.




Dear Nadja,

Thank you for your email and instructions for sending the watch back for repair.

Attached are scans of the invoice and Passport/warranty page.

The serial Number is : DA36.1981

I am returning the watch on a leather strap, rather than send back the steel bracelet.

My address for invoice/delivery is:

  ''my address''
  
My phone number is: ''my phone number''

I will include the above information with the watch, too, along with a description of the problem.

I will send the watch today and will confirm the shipping details by email once I have sent it.

I look forward to hearing from you when the watch arrives and you can provide a quote for the cost of the repair.

Best regards,

John



==== update 18/11/19 18:00 ====

posted via Royal Mail at Lerwick Main PO at 1:40pm

Tracking : RS229341324GB

Unable to insure adequately - Royal Mail only up to £250, Parcel Force won't insure "jewellery and watches". 

Sent using **International Tracked and Signed (£12.05)**

Informed Nadja of sending, and the Tracking Number.

https://www.royalmail.com/track-your-item#/tracking-results/RS229341324GB



==== update 23/11/19 ====

The DA36 arrived at Damasko's Barbing factory yesterday (Fri 22nd).

**Email from Isabella:**

__Dear Mr Pumford-Green__

__Today we have received your DAMASKO DA36.1981.__

__It will be checked by our watchmaker now. After we have a feedback we will inform you about necessary repairs.__

__Please note: If your watch is not under warranty and/or you decide not to carry out the repair, we have to charge you €25.21 net for the expenses incurred.__

__Bitte beachten Sie: Falls Ihre Uhr nicht unter Gewährleistung fällt und / oder Sie die Reparatur nicht durchführen lassen sollten, behalten wir uns vor, für den entstandenen Aufwand €25.21 netto zu berechnen.__

__Mit freundlichen Grüßen / Best regards__

__Isabella Morell__

 
Now to await the verdict....


=== Update 2/12/19 ===

**Email from Isabella**:

__Dear Mr Pumford-Green__

__Thank you for sending us your DAMASKO DA36.1981.__

__After checking it our watchmaker told us that there is many abrasion in the movement.__

__In the following I may offer you the following cost estimate:__

__Cleaning, and oiling the escapement__

__Regulate DA36.1981                                     €120__

__Shipping costs UK                                          €50       __

__Total amount                                                  €170__

__The named prices are without VAT.__

__Please let me know, if we can go ahead with your watch.__ 



**Reply from me:**

Hello Isabella,

Thank you for the information.

I would be very happy for the repair to go ahead.

I can pay in advance by PayPal or would you prefer to complete the repair before payment, in case of additional expenses that might be necessary?

Regards,

John

**Reply from Isabella:**

__Thank you for your quick reply.__

__I would send you the invoice for payment by PayPal when I get the watch back by our watchmaker.__
__May I know which invoice and delivery address I can use?__


Now to wait for the repair to be complete.

What is "many abrasion" in the escapement - did I do it while regulating - introducing some foreign bodies, dirt/dust? Will not do any further regulation once I get it back, and just have it serviced every few years.... I can put up with a few seconds/day here and there, as long as it's not > ± 10s/d








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